Refund policy

Return & Refund Policy

Thank you for shopping with us! We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please review our return and refund policy below.

1. Returns

We accept returns within 7 days of the purchase date. Due to the nature of our products, to be eligible for a return, we only accept them if:

  • your item is proven to be damaged or incorrect
  • if wrong item was sent
  • To initiate a return, please follow these steps:

  1. Contact us at saintsnsinners05@gmail.com with your order number and reason for return.

  2. We will send you a return authorization and instructions on how to return the product.

  3. Please note: orders purchased during "sales" are non-refundable only replaceable.

2. Non-Returnable Items

Certain items cannot be returned, including:

  • Items bought during a sale

  • Personalized/customized items

  • Items lost due to wrong address are non-refundable. We will ship again if the shipping insurance was bought.

If you are unsure whether your product is eligible for return, please contact us before sending it back.

3. Refunds

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If your return is approved, a refund will be issued to the original payment method within [7] business days.

Please note:

  • Shipping charges are non-refundable.

  • insurance charges are non-refundable

  • Refunds may take additional time to process depending on your bank or payment provider.

4. Exchanges

We only offer exchanges if the quality is proven to be poor on the product. otherwise we deserve the right to exchange your product

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within [7] days of receiving your order. We will offer a replacement, exchange, for damaged items. Please provide photos of the damage when you contact us to help us process the issue quickly.

6. Late or Missing Refunds

If you haven’t received a refund yet, please first check your bank account and contact your credit card company or bank, as it may take some time before your refund is officially posted.

If you've done all of this and still have not received your refund, please contact us at Saintsnsinners05@gmail.com.

7. Contact Us

If you have any questions regarding our return and refund policy, please reach out to us at:

  • Email: saintssinners05@gmail.com

We are happy to assist you!